Terms & Conditions

Terms and Conditions for Homeopathic Complementary Therapy

Welcome to the therapy practice of Nighat Rashid. I am a Licensed Homeopath. While I would like to be an expert in all things, I try and limit my practice to Homeopathy and Bach Flower essences. This is because I have a great deal of training and experience in these areas.

When you make an appointment with me, it means that you understand and agree to the following terms and conditions for the entire duration of our work together. You must agree to my GDPR statement before booking. I will never share or sell your data to any third party for any purpose.

In Good Faith

You affirm that you are voluntarily seeking my assistance and that you have the capacity to make the decision to book an appointment. You also acknowledge that you are not acting on behalf of any agency or trying to gather information without disclosing your true intentions.

Missed Appointments

If you cancel an appointment without providing at least 24 hours’ notice, or do not attend, a cancellation fee of 50% of the consultation fee applies (see Cancellation Policy below for how this is handled if you’ve already paid). However, if there is a last-minute emergency, please reach out to inform me and I may consider waiving this fee.

It is important to enter your correct local time zone when booking online. You can easily reschedule an appointment yourself using the online booking system if it is done at least 48 hours prior to the appointment. Please give me as much notice as possible if you need to cancel an appointment.

Consultations

If you arrive late to a consultation, the time will be shortened but the full fee will still apply. For all online consultations, you will receive the Zoom personal room details in your email confirmation. Join the Waiting Room at the agreed time, and if there are technical issues, we will find an alternative way to communicate. If we are unable to connect due to a technical issue on my end, there will be no charge. However, if the issue is on your end, the full cost of the consultation will still apply.

Confidentiality

Your information will be kept confidential, in accordance with my privacy policy. I will not share your details unless required by law or with your explicit permission.

Code of Conduct

I am a member of the Society of Homeopaths (UK) and I abide by their Code of Conduct and Ethics.

Out of Hours

I can be reached for support between consultations, preferably through WhatsApp for scheduling and urgent logistical matters, or via email. Please note that WhatsApp is a third-party platform, so for anything relating to your symptoms, prescription, or clinical progress, email is the more secure option. If you require a face-to-face conversation regarding your prescription or progress, you can book a free 15-minute call with me through my online booking system.

I do not offer emergency services. For medical emergencies, please contact your GP or go to the nearest A&E. Remember that for immediate emergency care, you should contact the appropriate emergency services.

Homeopathy and Other Healthcare

Homeopathy can be used in addition to conventional medication and therapies. It is important to inform your healthcare providers of all treatments and medications you are currently taking. Your usual medications will not be stopped without your consent, but any changes must be discussed with your prescribing practitioner. You may be required to have extra health checks, consult with your doctor for diagnosis, or determine if your medications are still necessary. There is a possibility that you may be asked to undergo private blood or hair tests at your own expense.

Photos

If necessary, I may request a photo to better understand your condition. However, you have the right to refuse this request. If you choose to share any visuals, they should not show nudity of any adults or children. Recording audio or video during the consultation is not allowed unless all parties have agreed in advance.

Prescriptions and Remedies

There are certain remedies I cannot or do not supply, such as mother tinctures or flower remedies. You can purchase these from the following homeopathic pharmacies:

Helios (remedy orders and general enquiries) +44 (0)1892 537254 (14 lines) +44 (0)1892 536393 (24 hours)

Ainsworths 36 New Cavendish Street, London W1G 8UF T: +44 (0)20 7935 5330 F: +44 (0)20 7486 4313 Email: london@ainsworths.com

Alternatively, if I have the remedy available in my own small pharmacy, I will dispense it to you. I will send your prescription and, if applicable, the remedy within 2 working days of our consultation.

Emails

When you book a consultation with me, I will add your email address to my client list so that I can contact you about your consultations — this is standard administrative contact needed to deliver your care. I will only send you marketing emails (such as newsletters or seasonal health tips) if you separately opt in to receive them, and you can unsubscribe at any time.

Payment of Fees

Payment for each online consultation session should be made via Stripe at the time of booking. The fees cover the consultation, casework, prescribed remedies, postage, and email support between appointments. Once these services have been provided, no refunds will be given, except as set out in the Cancellation Policy below.

Cancellation Policy

If you cancel your appointment more than 24 hours in advance and have already paid online, you will receive a full refund. If you cancel with less than 24 hours’ notice, or do not attend your scheduled appointment, a cancellation fee of 50% of the original fee will apply; this amount is non-refundable from what you’ve already paid, and cancellations must be made by email.

I will endeavour to give you as much advance notice as possible regarding holidays or any need to cancel a future appointment.

If you have any questions with regards to these Terms and Conditions, please do not hesitate to contact me via email: info@allnaturalhealing.co.uk or +44 07810 030302.